Privacy Policy

This Privacy Policy describes how YouCentred Counselling for Wellbeing (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit my website https://youcentred.co.uk (the “Site”).

Information I Collect

I collect information to provide and improve my service to you.

• Personal Information You Provide: This includes information you voluntarily give me when you interact with the Site, such as your name, email address, phone number, and any other details you provide when filling out forms (e.g., contact forms, booking requests).
• Usage Data: I automatically collect certain information about your device and how you interact with the Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Cookies and Similar Technologies: I use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How We Use Your Information

I use the information I collect for various purposes:

• To provide and maintain my Site and services.
• To respond to your inquiries and requests.
• To schedule and manage appointments or bookings.
• To improve my Site and your user experience.
• To understand how my Site is used.
• For internal record-keeping and administrative purposes.
• To comply with legal obligations.

How I Share Your Information

I will not sell, rent, or lease your personal information to third parties under any circumstances. I might share your information in the following situations:

• Service Providers: I might share your information with third-party service providers who perform services on my behalf, such as website hosting, analytics, and scheduling tools. These providers are obligated to protect your information and only use it for the purposes I specify.
• Legal Requirements: I may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. I will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: I may disclose your personal information for any other purpose with your explicit consent.

Data Security

I am committed to protecting the security of your personal information. I implement reasonable security measures to prevent unauthorised access, use, alteration, or disclosure of your information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, I have one month to respond to you. If you would like to exercise any of these rights, please contact me using the contact details provided below.

Links to Other Websites

The Site may contain links to other websites that are not operated by me. If you click on a third-party link, you will be directed to that third party’s site. I strongly advise you to review the Privacy Policy of every site you visit. I have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

I may update our Privacy Policy from time to time. I will notify you of any changes by posting the new Privacy Policy on this page. I encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact me by email — hello@youcentred.co.uk